MKC Associates was founded in 2005 by Mary
Kay Christopher. Mary Kay Christopher is a former General Manager
of Service Planning for the Chicago Transit Authority. With 25 years
experience at the CTA, Ms. Christopher is skilled in all aspects of Operations
Planning. As General Manager of Service Planning, she was responsible
for the planning and design of all bus and rail services at the Authority.
In this position Ms. Christopher implemented changes that improved operations
and increased capacity of the system. In addition to Service Planning,
Ms. Christopher also managed the market research efforts of the Authority.
She directed the collection of market research data including information
from surveys and focus groups. Early in her career, Ms. Christopher
recognized the need for basic customer statistics and managed the creation
of CTA’s bus ridership database. To further the Authority’s goals
to improve customer information, she directed efforts to design and implement
improvements in data collection systems and analysis tools. Ms. Christopher
was also responsible for providing recommendations on fare policy as well
as facility and equipment investment plans.
Mary Kay Christopher